Factory Pools Perth O'Connor
Multiple reviewers name the same team members — Don, Damon, Thomas, and Ben — by role, suggesting a genuinely structured build process rather than a catch-all crew.
The 5-review sample skews positive (all five are five stars), while the full Google pool averages 4.5 stars — so some variation exists across all 82 reviews that this sample doesn't capture; worth reading a broader spread before committing. If you're considering a new fibreglass pool install, ask them directly about current lead times and what's included in your quote versus what's a likely extra — the sample praises transparency on cost, but that's one of the first things worth verifying for your specific site conditions.
Their work
What it's like working with them
Based on a sample of Google reviews (82 total)
“Very honest regarding everything”
“No hidden extra cost”
What they help with
Based on what their customers hired them for
How they stack up
Context from 197 pool builders in Perth
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Factory Pools Perth O'Connor
With over 26 years operating in Perth's pool market, Factory Pools O'Connor runs a structured, multi-specialist team where each stage of a new pool build is handled by a dedicated person — not a generalist. Don in sales is repeatedly praised for honest, plain-language guidance on what's actually required without upselling, while Damon supervises on-site during the dig and crane lift to keep logistics on track. Thomas handles the physical installation, and Ben takes over at handover to walk homeowners through the pump, filter, and water chemistry so nothing is left to guesswork. Behind the scenes, Rachael and the customer service team (including Kathy at first contact) are noted for keeping communication flowing throughout the build. The business focuses exclusively on new residential fibreglass pool installations — repeat customers exist in the sample, with at least one reviewer returning for a second build after a gap of several years, suggesting confidence in the consistency of the process rather than a one-off result.
Best for: first-time pool buyers wanting a guided, step-by-step build experience, homeowners who prioritise clear upfront pricing and honest sales consultation, and residential new builds where a structured specialist team approach matters more than price alone.
Location
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Claim This Profile — Free →Common questions about Factory Pools Perth O'Connor
What does the pool installation process look like with Factory Pools O'Connor?+
Based on reviewer accounts, the process runs through a defined sequence of specialist handoffs: an initial consultation with the sales team (Kathy and Don are both mentioned), followed by on-site excavation and crane placement supervised by Damon, installation by Thomas, and a dedicated handover session with technician Ben covering the pump, filter, and water testing. Reviewers describe the experience as well-organised and clearly communicated at each stage. The back-office customer service team, including Rachael, fields questions between milestones. This staged approach appears to be a consistent feature of how they run builds, not just an occasional exception.
Does Factory Pools O'Connor charge hidden extras on top of the quoted price?+
At least one reviewer specifically highlights 'no hidden extra cost' as a positive, and the sales consultant Don is praised in multiple reviews for being upfront about what's involved. That said, this reflects the experience of customers in this small sample — site-specific factors like soil conditions, access constraints, or council requirements can affect final costs on any pool build. It's worth asking for a detailed breakdown of what's included versus what might attract additional charges before signing anything.
How long has Factory Pools O'Connor been operating in Perth?+
The business has been active for over 26 years in the Perth market, operating from O'Connor in WA. One reviewer specifically returned for a second pool installation after using them in 2019, which is a reasonable indicator of long-term confidence in the business. The volume of 82 Google reviews also suggests a sustained track record of completed jobs rather than a newer entrant.
Can Factory Pools O'Connor meet tight installation deadlines, like before Christmas?+
One reviewer explicitly notes that the team promised pool installation before Christmas and delivered on that timeline. This suggests scheduling commitments are taken seriously — but lead times will depend on where you are in the build queue and your site conditions. If timing is critical for your project, raise it early in the sales conversation with Don or the team so it can be factored into scheduling from the start.
What areas around Perth does Factory Pools O'Connor service?+
The business is based in O'Connor, a southern suburb of Perth, and operates under the Factory Pools brand. Reviews don't specify the exact service radius, so it's worth confirming with them directly whether your suburb falls within their standard coverage area. Given the nature of pool installation (involving cranes, delivery, and on-site supervision), most fibreglass pool companies in Perth service a defined geographic zone — calling ahead to confirm is a practical first step.