O'Brien® AutoGlass Port Macquarie
Jackie gets praised by name for handling tricky insurance claims and same-day bookings without fuss.
The experience is very inconsistent. Plenty of people got same-day replacements, helpful help from Jackie, and Ubers into town while they waited. Others got booked on days the branch was closed, or told to come in and found the right parts hadn't been ordered. Several customers felt pushed into buying wipers or a coating upgrade they didn't want. That's a pattern worth knowing about before you get a quote, because reviews show the quote can move a lot once extras come up. Same-day work and insurance handling are the main strengths here. If you're ringing around, confirm the total price, the part that's actually in stock, and exactly who's covering the transport.
Their work
What it's like working with them
Based on a sample of Google reviews (118 total)
“Jackie provided me with exceptional customer service”
“Port Mac had one in stock- we pulled in”
“even provided an Uber in and out to Port town”
What they help with
Based on what their customers hired them for
How they stack up
Context from 418 glass & glaziers in Port Macquarie
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About O'Brien® AutoGlass Port Macquarie
This is a windscreen and auto glass shop that does more than basic replacements. They handle chip repairs, side and rear windows, radar calibration, wiper fitment, and insurance paperwork. Jackie gets named again and again for sorting bookings, rescheduling, and dealing with tricky insurance situations. Matthew and Dale also appear in reviews for efficient replacements and early-morning starts. The recent reviews show a real split between customers who had excellent same-day service and others who hit booking mix-ups, wrong parts, or communication failures. Mobile fitting is available, which suits anyone who can't leave their car at the workshop. The team often sorts Ubers to town while the job is being done, which makes the wait easier.
Best for insurance windscreen claims, same-day replacements when the glass is in stock, and jobs needing radar calibration.
Location
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Claim This Profile — Free →Common questions about O'Brien® AutoGlass Port Macquarie
Do they offer mobile windscreen fitting?+
Yes. A few reviewers had the team come to their home or office to replace the windscreen, including jobs where they arrived early. It is worth confirming availability for your car when you book, because stock issues come up for certain models.
Who should you ask for when you book?+
Several reviewers name Jackie as the person who sorts tricky booking and insurance situations. Matthew and Dale are also mentioned for efficient replacement work on the floor.
How quick is the turnaround?+
If the right glass is in stock, same-day jobs do happen. One customer arrived at 11am and had a new screen fitted by 2pm. Others got a windscreen replaced within an hour of the early-morning appointment.
Do they help with insurance claims?+
Yes. Reviews mention the office taking care of paperwork and claims for insurers like RACV and NRMA. A couple of people mentioned confusion over an excess charge, so ask for a written breakdown of any out-of-pocket cost.
Is there anywhere to wait while the work is done?+
You can wait on site. Reviewers mention WiFi and coffee in the office. The team also frequently arranges an Uber into Port Macquarie while your car is being worked on.