CONNECTED
Scott's team talks customers through repair vs. replace before touching a single unit.
Jess, Craig, Reagan, and Tom are each named in reviews for specific jobs, suggesting the business has enough depth that you're not solely dependent on Scott showing up. The rating dipped slightly in the more recent half of reviews (4.5★ vs 5★ earlier), with two isolated complaints about a missed follow-up on a quote and worksite tidiness — neither represents a clear pattern at this sample size, but it's worth confirming response expectations upfront, especially if you're chasing a quote rather than booking a confirmed job.
Their work
What it's like working with them
Based on a sample of Google reviews (35 total)
“works were carried out the next morning”
What they help with
Based on what their customers hired them for
How they stack up
Context from 498 air conditionings in Rockhampton
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About CONNECTED
Scott leads the Connected team and is the name most customers mention when praising hands-on problem-solving — including saving one homeowner from a $400+ air conditioning replacement by diagnosing and fixing a minor fault instead. Craig handles split system consultations and helps customers choose the right unit before Karen quotes the options, making the pre-installation process unusually transparent compared to most electrical trades. On the tools, Jess has been praised specifically for installation quality on air conditioning jobs, while Reagan draws mentions for EV charger installs including Tesla wall units. The business spans residential and commercial work — solar panels, switchboards, bathroom renos, ovens, and EV charging alongside air conditioning — which means they're not a narrow AC specialist but a full-service electrical outfit that also does HVAC. Customers consistently flag same-day or next-morning availability, willingness to clean up and remove old equipment, and a habit of finding same-day solutions rather than scheduling a return visit. They're best suited to homeowners who want one trusted contact across multiple electrical and air conditioning needs rather than a specialist-only provider.
Best for: homeowners wanting AC repair before committing to replacement, bundling multiple electrical and air conditioning jobs in one booking, and residential customers who want named technicians and a clear quoting process before work begins.
Location
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Claim This Profile — Free →Common questions about CONNECTED
What air conditioning services does Connected handle — repairs or installations only?+
Connected does both. Reviews specifically mention Scott diagnosing and repairing existing systems when others might have pushed for a full replacement — one customer saved over $400 that way. For new installs, Craig walks customers through unit selection and Karen quotes multiple options before any work is booked. Jess is mentioned by name as the installer on split system jobs, with customers noting clean workmanship and same-day removal of old equipment.
How quickly can Connected respond to an urgent job?+
Several customers mention next-morning turnarounds after reaching out, and at least one review flags same-day solutions being found rather than scheduling a return visit. The business appears to prioritise minimising inconvenience, with multiple reviewers noting they were kept informed about timing. For genuine emergencies, it's worth calling directly rather than emailing, based on the one review that noted slower follow-up on a quote request via email.
Does Connected only do air conditioning, or can they handle other electrical work at the same time?+
They operate as a full-service electrical business rather than an AC-only specialist. Reviews mention solar panels, switchboard upgrades, oven installations, bathroom renovation wiring, EV charger installs, ceiling fans, and outdoor power points — often combined in a single visit. One customer listed five different job types across their engagement with the business. This makes them practical for homeowners who want to bundle multiple electrical needs rather than booking separate trades.
What do customers say about Connected's pricing?+
Multiple reviews describe the pricing as 'affordable' and 'fair', and a few specifically mention 'great price' alongside quality. The quoting process — where Karen provides multiple options at different price points — gets positive mentions for transparency. No reviews flag unexpected costs or disputes over pricing, though as with any tradesperson, confirming the quote in writing before work starts is always sensible.
Who will actually show up to do the work?+
Reviews name several team members in hands-on roles: Jess for air conditioning installs, Reagan for EV charger fitting, Tom for fan replacements, and Craig for system consultations. Scott also appears on tools for some jobs, not just in a management role. This suggests a small but established crew rather than a solo operator, which may reduce scheduling delays. If you have a preference or a specific job type, it's worth asking who will be assigned when you book.