Miller-Scott
The local shop that programmes car keys on the spot and fixes problems other locksmiths turn away.
Andrew is the name most tied to technical confidence, particularly on car key fobs and engraving. A small number of reviews — three out of fifty — mention dissatisfaction with pricing or a refund being refused, which is worth noting if you're price-sensitive or buying a product rather than a service; confirming their returns policy before purchase is sensible. For homeowners locking themselves out, needing a car key programmed, or wanting quality engraving on a personal item, the weight of feedback points to a team that prioritises getting you sorted quickly and correctly.
Their work
What it's like working with them
Based on a sample of Google reviews (146 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 277 locksmiths in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Miller-Scott
Miller-Scott operates across locksmithing, key cutting, car key programming, engraving, and shoe repairs from a single Rockhampton City location — a breadth that sets them apart from pure-play locksmiths. Andrew is the name customers reach for when it comes to engraving work and car key fob programming; one reviewer credits him specifically with diagnosing a faulty key fob as the cause of a car alarm fault that other shops were quoting thousands of dollars to fix as a BCM issue. On the key-cutting and programming side, the team is consistently noted for speed — multiple customers mention the job being done on the spot while they waited, sometimes in under five minutes for standard cuts, and within 20 minutes for car key reprogramming. They've also handled unusual requests others couldn't: a reviewer notes Miller-Scott was the only business in town able to cut a particular NRL blank key after multiple failed attempts elsewhere, and another drove from Gladstone after being quoted $450+ locally, paying $140 here instead. The shoe repair side of the business — resoling, reheeling, and sole reattachment — runs in parallel and has its own loyal following, with customers returning for the same boots across decades. This is a genuinely multi-trade shopfront, which means it suits homeowners, tradespeople, and small business operators who want a single reliable stop for keys, remotes, engraving, and footwear work rather than specialists for each.
Best for: on-the-spot car key cutting and fob programming, unusual or hard-to-source key blanks others have declined, quality engraving on personal items, and shoe resoling and heel repairs.
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Claim This Profile — Free →Common questions about Miller-Scott
Can Miller-Scott program car keys and key fobs on the spot?+
Yes — multiple customers report having car keys cut and programmed during the same visit, often in 20 minutes or less. One reviewer had a new key fob programmed on a Friday afternoon within 20 minutes, which also resolved a car alarm fault that other shops had misdiagnosed as a costly BCM issue. They also offer mobile callouts for situations where the car won't start, bringing and programming a new key at your location. If your key is an unusual blank or from a specialist brand, it's worth calling ahead to confirm they can source it.
Does Miller-Scott do engraving, and what items can they engrave?+
Engraving is a core part of what they do — reviews mention signet rings, trophies, knives, and personalised gifts. Andrew is specifically named in reviews for engraving work. They've also corrected engraving mistakes made elsewhere, including fixing a wrong date on an item, which suggests a level of care and skill beyond basic text work. If you have something unusual to engrave, contacting them directly to confirm the item type is a good first step.
What do customers say about Miller-Scott's pricing?+
Pricing feedback is mixed. Several customers describe strong value — one drove from Gladstone after being quoted over $450 locally and paid $140 at Miller-Scott instead. Another had a car alarm issue resolved for under $200 that could have cost thousands. However, a small number of customers have raised concerns about being asked for payment upfront before confirming a result, and one reported difficulty getting a refund on a product that didn't work. For service work like key cutting and programming, feedback is broadly positive on value; for product purchases, confirming the returns policy beforehand is advisable.
Does Miller-Scott repair shoes, and what repairs can they do?+
Shoe repairs run alongside their locksmithing and engraving services. Customers mention resoling, reheeling, and sole reattachment across a range of footwear including hiking boots, ARIAT clogs, and dress shoes. One customer has had the same pair of hiking boots resoled twice by Miller-Scott over 25 years and reports them still going strong. The repairs are walk-in based on available reviews, though calling ahead for more complex resoling jobs is sensible.
Does Miller-Scott do emergency or after-hours locksmith callouts?+
At least one review confirms they attended a customer's home for a mobile callout — the team came out with a new car key and programmed it on-site when the car wouldn't start. Whether they offer formal after-hours emergency callouts isn't clear from available reviews, so it's worth calling them directly to confirm availability and any callout fee if you're in an urgent situation. Their Rockhampton City location and the mobile service mentioned in reviews suggest they're set up for more than just in-store visits.