RKL Security
Justin and Matt handle after-hours callouts and unusual locks that other locksmiths turn away.
Justin and Matt are the names that come up most, with Justin specifically credited for showing up promptly even outside normal hours. The one practical caution worth flagging: three separate reviewers mention difficulty getting work accepted or booked — a cancelled appointment, a two-week wait followed by a refusal by email, and a note that the business is frequently fully booked. This isn't a reason to avoid them, but it does suggest calling ahead and confirming availability explicitly before relying on them for a time-sensitive job. For emergency callouts and unusual lock problems, they appear well-suited; for routine scheduled work, have a fallback option ready.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“Quoted amount was bang on”
What they help with
Based on what their customers hired them for
How they stack up
Context from 277 locksmiths in Rockhampton
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About RKL Security
Justin and Matt are the two technicians most frequently named in customer feedback — Justin is praised for responsiveness even at closing time, while Matt draws mentions for fast on-site turnarounds. The business handles an unusually broad range of lock work: from cylinder replacements and car key fobs to obscure old-style locks and uncommon concertina door mechanisms that other locksmiths have turned away. Their reach extends at least 40 kilometres out from Rockhampton, which makes them a practical option for customers in the Mount Morgan corridor who'd otherwise struggle to find a local tradesperson. On the commercial side, they stock and supply padlocks, door hardware, and specialist fittings — the kind of inventory that lets them resolve in a single visit what a hardware store can't help with. After-hours callouts for break-in lock replacements are part of their service offering, and multiple customers mention pricing that matched quoted amounts or came in competitively. The trust structure (operated as a trust entity, GST registered, active roughly 16 years) suggests a business with more administrative maturity than a sole-trader side operation.
Best for: emergency lockouts requiring same-day or after-hours attendance, unusual or obsolete lock mechanisms other locksmiths can't service, and customers within the Rockhampton–Mount Morgan corridor needing a locksmith with broad hardware inventory.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about RKL Security
Does RKL Security cover areas outside Rockhampton?+
Yes — at least one reviewed job was completed for a customer approximately 40 kilometres away in Mount Morgan, with the technician arriving within the hour. Reviews suggest they're willing to travel beyond the immediate Rockhampton area for the right job. If you're in the broader Central Queensland region, it's worth calling to confirm whether your location is within their current service range, as availability appears to fluctuate.
Can RKL Security help with unusual or hard-to-find locks?+
This appears to be one of their genuine strengths. Customers mention them handling concertina door locks described as uncommon, old-style cylinder locks that other locksmiths couldn't service, and hardware sourcing for large shed fittings that couldn't be found elsewhere. If you've been turned away by another locksmith or can't source a part through hardware stores, they're worth trying.
Do they offer after-hours or emergency callouts?+
Yes — multiple reviewers confirm after-hours attendance, including one customer who called right at closing time and still had a technician arrive promptly, and another who had locks replaced the same night following a break-in. Technician Justin is specifically mentioned in connection with after-hours responsiveness. Pricing for after-hours work was described as 'very reasonably priced' in at least one review.
How reliably do they honour quotes and stick to pricing?+
Most reviewers describe pricing as fair and accurate to quoted amounts. However, one customer with an established business relationship was charged an unexpected additional fee for keying on a bulk padlock order, so it's worth clarifying upfront whether any services — particularly lock keying for bulk hardware — attract separate charges beyond the quoted product price.
How easy is it to get an appointment?+
This is the area where the reviews are most mixed. Several customers note the business can be difficult to reach or heavily booked, and three reviewers describe experiences where jobs were cancelled late, declined after a long wait, or where phone calls weren't returned. If your job has a time-sensitive deadline, confirm your booking explicitly and consider having an alternative arranged. For genuine emergencies, the after-hours response appears more reliable than scheduled bookings.