RUSWIN
Named technicians Clint and Jason earn standout praise for fast, knowledgeable callouts on residential and vehicle lock jobs.
The shop's strength is availability of key blanks and door hardware that other local outlets don't carry, making it a useful first stop for straightforward key cutting. A recurring friction point across several reviews is pricing transparency: at least three customers felt charges for parts and labour — particularly on vehicle key jobs — were significantly above what they later found elsewhere, so it's worth asking for a written quote before authorising work. The after-hours and 24/7 coverage claims also drew scepticism from more than one reviewer, so if you're planning around emergency availability on evenings or weekends, confirm current on-call arrangements directly before you need them.
Their work
What it's like working with them
Based on a sample of Google reviews (38 total)
“Always friendly professional service and great at cutting keys”
What they help with
Based on what their customers hired them for
How they stack up
Context from 277 locksmiths in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About RUSWIN
With roughly 26 years in the trade, Ruswin operates across the Rockhampton region as both a physical shop and a mobile locksmith service — covering everything from residential lock repairs and key cutting to electronic security, remote programming, and door hardware. Clint is the name to ask for on callouts: one reviewer noted he arrived the same afternoon, diagnosed a lock failure in a shifting older home, and had it sorted quickly without fuss. Jason is another standout on the mobile side — praised by name for resolving a vehicle lock issue in under a minute. The shopfront doubles as a key-cutting and hardware outlet, stocking harder-to-find key blanks that customers have reported being unable to source elsewhere. Beyond standard locksmithing, the business handles electronic gate openers and remote duplication, though reviews suggest the process for remote copies involves emailing details first rather than a walk-in quote. For homeowners with straightforward lock, key, or door hardware needs, the in-store experience is generally smooth — but if your job involves specialised electronic security or a vehicle key replacement, it's worth calling ahead to confirm availability of the right technician before making the trip.
Best for: same-day residential lock repairs in the Rockhampton area, sourcing hard-to-find key blanks unavailable elsewhere, and straightforward key cutting from the Berserker shopfront.
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Claim This Profile — Free →Common questions about RUSWIN
Does Ruswin offer emergency or after-hours locksmith callouts?+
The business is listed with after-hours contact details, but at least two reviewers reported being unable to reach anyone on evenings or weekends — one noted a call went to voicemail on a Sunday at 9pm with no callback for a week. This doesn't mean after-hours cover is never available, but it appears inconsistent rather than guaranteed. If you're planning around an emergency or after-hours need, call ahead and confirm current on-call arrangements rather than relying on the 24-hour claim alone.
What areas does Ruswin cover for mobile callouts?+
The shopfront is based in Berserker, and reviews reference jobs completed across the broader Rockhampton area. At least one reviewer noted a negative experience specifically calling it out as unreliable in Rockhampton for after-hours work. For standard hours callouts within the region, named technicians Clint and Jason have both received positive mentions for arriving promptly and completing work efficiently.
What do customers say about Ruswin's pricing?+
Feedback on pricing is mixed. Several reviewers found the key cutting and in-store services reasonable, while at least three reviewers flagged what they considered high charges — one cited a $945 quote for a lost car key job they ultimately had done elsewhere for $380, and another queried a $30 charge for three basic key copies. It's worth asking for a written quote upfront, particularly for vehicle key replacement or electronic work, so you can compare before committing.
Can Ruswin copy remote controls and key fobs?+
Remote and fob duplication is listed among their services, and they handle electronic gate openers as well. However, one reviewer noted that when they called to ask about copying a remote, they were told to email through details rather than receiving a straight answer in-store or over the phone. If you have a remote to copy, email the make, model, and any codes on the remote first to confirm they can handle your specific unit before making a trip.
Who are the best technicians to ask for at Ruswin?+
Two technicians are named positively in reviews. Clint handled a same-day residential callout involving a lock failure in an older home that had shifted on its foundations — the reviewer described him as professional and knowledgeable. Jason is praised for resolving a vehicle lock issue in under a minute and described as 'a legend' by the customer. When booking a callout or more complex job, it's worth asking if either is available.