Total Kooling Solutions
Lead installer Ben runs tight crews — customers notice the difference from the moment the team arrives.
The standout pattern across these 5 is the consistency between the office experience and the on-site crew — customers mention the receptionist, the booking process, and named technicians like Ben and Joshua all in the same breath, which suggests the experience holds together rather than depending on one standout person. Pricing came up explicitly in one review as the strongest quote received after shopping around, which is worth asking about when you call — Total Kooling appears willing to compete on price for installation work. Given the limited sample we could draw on, it's worth checking directly with them about response times for servicing calls and whether they cover your specific suburb, particularly if you're outside the immediate Rockingham area.
Their work
What it's like working with them
Based on a sample of Google reviews (310 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Total Kooling Solutions
Run by Matthew, with on-site crews that include lead installer Ben and service technician Joshua, Total Kooling Solutions covers the full arc of residential air conditioning work — from first quote through to post-installation handover and ongoing servicing. Ben is specifically praised for the way he manages installation crews: keeping the team moving, guiding junior members, and maintaining a professional atmosphere on site without losing the human element. Joshua handles servicing and maintenance calls, and customers note he takes time to answer questions about ducted systems rather than rushing through the job. The business supplies and installs Daikin systems, and coordinates with trade partners — plumbers like Levi from Impressive Plumbing — for jobs that cross trades, which matters for homeowners managing complex ducted or hot water-linked installs. Pricing feedback stands out: one customer explicitly described their quote as the most competitive of all companies who responded, and the same job involved a fast resolution when a hot water issue arose during installation. With 13-plus years operating out of Rockingham, they serve both owner-occupiers and rental property managers, and have offered to personally walk through system operation with incoming tenants.
Best for: Daikin ducted system installations where coordination across trades is needed, residential air conditioning servicing with a technician who takes time to explain, and homeowners or landlords who want competitive pricing without a drop in on-site professionalism.
Location
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Claim This Profile — Free →Common questions about Total Kooling Solutions
What brands does Total Kooling Solutions install?+
At least one review specifically mentions a Daikin system installation, and the crew coordinated delivery and installation of Daikin equipment as part of a full supply-and-install job. Whether they supply other brands as well isn't confirmed in the reviews available, so it's worth asking when you request a quote — particularly if you have a brand preference or an existing system brand you want to match.
Who will actually show up to do the work?+
Reviews name Ben as a lead installer who manages the on-site crew during installation jobs, and Joshua as the technician who handles servicing and maintenance calls. Customers praise both for being professional, punctual, and willing to explain what they're doing. The business also coordinates with external trades — one review mentions a plumber named Levi from Impressive Plumbing arriving on the same job — so for complex installs, there may be multiple tradespeople on site.
What do customers say about Total Kooling's pricing?+
One customer explicitly stated that Total Kooling's quote was by far the most competitive of all the companies they approached, and they still received excellent service and a fast fix when an issue arose after installation. This is only one mention across the reviews we reviewed, so it's not a guaranteed pattern — but it does suggest they're willing to compete on price for installation work. Getting at least two other quotes to compare is always good practice before committing.
Do they handle servicing as well as new installations?+
Yes — reviews cover both new installations and ducted system servicing, and technician Joshua is specifically mentioned in the context of a ducted air conditioner service call rather than an install. He's described as taking time to answer questions and making the customer feel comfortable having him in their home. If you're looking for ongoing maintenance rather than a new system, they appear set up to handle that work.
Are they suitable for rental property owners?+
Based on the reviews available, yes — one customer noted that Total Kooling offered to provide instructions to incoming tenants after completing the installation, which is a practical detail that matters for landlords who aren't always on site. They also follow up on additional work required after an initial job is done, which reduces the back-and-forth that can frustrate property managers. If you manage multiple properties, it's worth asking whether they offer any ongoing service arrangements.