Crystal Pools
Project managers Jesse, Sam, Nathan and Tony are consistently praised by name for their hands-on expertise and design suggestions.
From 92 Google reviewsThe standout pattern is Crystal Pools' ability to deliver pools on tight Christmas deadlines despite weather delays, with multiple families mentioning swimming by December 23rd. Reviews show transparent handling of unexpected costs like rock excavation at pre-agreed rates, though customers should expect 6-9 month timelines for completion.
Their work
What it's like working with them
Based on a sample of recent customer reviews (92 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Crystal Pools
Crystal Pools specializes in concrete pool and spa construction, with an experienced team managing everything from council approvals through excavation, concrete shell construction, and finishing trades. Project managers like Jesse, Sam, Nathan, and Tony are consistently praised by name for their expertise and hands-on approach, with Jesse particularly noted for design suggestions and Sam for technical guidance. The company handles challenging sites well, including excavating through solid rock and managing tight access situations, while coordinating effectively with other building trades on concurrent home construction projects. Their process includes transparent costing for extras like rock excavation, comprehensive equipment installations with modern pool technology, and thorough handover training for new pool owners.
Best for: concrete pool construction on challenging sites, projects requiring coordination with home builds or landscaping, and customers wanting experienced project managers who provide design input and transparent communication throughout the build process.
Location
Often needed together
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Claim This Profile — Free →Common questions about Crystal Pools
Who are Crystal Pools' project managers and what are they known for?+
Reviews consistently mention Jesse (praised for design suggestions and early construction phases), Sam (noted for technical expertise and thorough handovers), Nathan (known for going above and beyond), and Tony (excellent site management and coordination). Customers specifically request these managers by name and praise their hands-on approach, availability for questions, and ability to suggest improvements during construction.
How does Crystal Pools handle unexpected costs during construction?+
Multiple reviews mention transparent handling of extras, particularly rock excavation which is quoted at pre-agreed rates before work begins. One customer noted they paid 'exactly what was originally quoted' with clear communication about any possible unexpected charges. The company appears to be upfront about potential additional costs rather than surprising customers mid-project.
What timeframes should I expect for pool construction with Crystal Pools?+
Reviews indicate typical construction takes 6-9 months, though some projects completed faster at 13 weeks from excavation to filling. The company has a strong track record of meeting Christmas swimming deadlines, with multiple families mentioning pools ready by December 23rd. Weather delays are managed professionally without compromising final delivery dates.
How well does Crystal Pools coordinate with other building trades?+
Several customers building pools alongside home extensions praise Crystal Pools' coordination with other contractors and landscapers. Reviews mention smooth integration with concurrent house builds and accommodating delays from customer's other subcontractors. Project managers are noted for helping coordinate timing and access with multiple trades on site.