FreeStyle Pools
One customer returned for their fourth pool build with Ben and Rob's team.
From 18 Google reviewsReviews consistently mention projects finishing ahead of schedule, with one 10-week installation completed faster than anticipated. The single negative review raises concerns about communication and project management, though this appears to be an outlier given the broader pattern of praise for their responsiveness and coordination skills.
Their work
What it's like working with them
Based on a sample of recent customer reviews (18 total)
“workmanship from their tilers especially was excellent”
“3 years later they are still happy to answer questions”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About FreeStyle Pools
Ben and Rob lead FreeStyle Pools as a specialist pool building and renovation team serving Sydney's North Shore, with customers most often mentioning their expertise in both new installations and complete pool makeovers. Reviews suggest they excel at complex builds including difficult access sites and coordinated projects involving multiple trades, with several customers noting how smoothly they managed timelines alongside landscapers and builders. Their approach focuses on transparent communication throughout the build process, with customers consistently praising Ben's responsiveness and the duo's regular project updates. The business attracts repeat customers, with one reviewer noting this was their fourth pool with the same team, and maintains long-term relationships with customers seeking advice years after completion.
Best for: new pool construction with tight timelines, pool renovations requiring quality tiling work, difficult access sites, and projects needing coordination with landscapers or builders.
Location
Often needed together
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Claim This Profile — Free →Common questions about FreeStyle Pools
How long does FreeStyle Pools take to complete a pool installation?+
Reviews suggest FreeStyle Pools often completes projects faster than expected, with one customer noting their pool installation finished in just 10 weeks, which was quicker than anticipated. Multiple reviews mention projects being delivered 'on time' or ahead of schedule. However, one review mentioned significant delays, so it's worth discussing realistic timelines during your consultation.
Does FreeStyle Pools handle pool renovations as well as new builds?+
Yes, several customers specifically mention pool renovation work, with one praising their 'gorgeous renovation for our very tired pool' and another noting excellent work on both pool and spa renovations. Reviews suggest they handle both new construction and complete makeovers, with particular praise for the quality of their tiling subcontractors on renovation projects.
What do customers say about FreeStyle Pools' communication during projects?+
Most customers consistently praise Ben and Rob for regular communication and responsiveness, with one noting 'Ben in particular was incredibly responsive (always answers his phone)'. However, one negative review cited poor communication and lack of updates during the build. The majority of feedback suggests good project communication, but it may be worth clarifying communication expectations upfront.
Can FreeStyle Pools handle difficult construction sites?+
Reviews indicate they have experience with challenging builds, including 'difficult access sites' and complex coordination with other trades. One customer noted they 'made what we thought would be a difficult build with poor access, a simple process without any fuss'. Multiple reviews mention successful coordination alongside landscapers and builders for integrated projects.