The Pool Co.
Ruth coordinates scheduling, Jacob supervises sites, Peter handles design - customers consistently identify team roles by expertise.
From 26 Google reviewsThe standout pattern is their capability with challenging builds - multiple reviews detail complex site access solutions including crane-over-house excavation. Two negative reviews mention unresponsiveness to initial enquiries, though the majority praise communication throughout actual builds.
Their work
What it's like working with them
Based on a sample of recent customer reviews (26 total)
“Everything was explained before signing contracts”
“property was always left neat and tidy”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About The Pool Co.
The Pool Co operates with a clear division of expertise that customers consistently recognise: Peter and George handle initial consultations and design decisions, Ruth coordinates scheduling and project management from the office, while Jacob and Lance supervise on-site construction. Reviews reveal they specialise in challenging residential builds, with multiple customers praising their ability to handle difficult sites including crane-over-house excavation and conveyor belt dirt removal. Their approach centres on detailed upfront planning and daily progress updates, with customers noting they provide fully detailed quotes and customisation options before contracts are signed. The team maintains strong relationships with local tile and fencing suppliers, allowing customers to personalise their pools beyond standard packages.
Best for: complex residential sites requiring crane access or conveyor removal, customers wanting detailed project coordination and daily updates, and builds requiring customisation through specialist supplier networks.
Location
Often needed together
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Claim This Profile — Free →Common questions about The Pool Co.
What areas around Homebush West does The Pool Co service?+
While reviews don't specify their exact service radius, customers mention the team travels to various residential sites for pool builds. Given their base in Homebush West and customer feedback about site visits, they likely service the broader Sydney metro area. Contact them directly to confirm coverage for your specific location, as complex site access appears to be a specialty rather than a limitation.
How does The Pool Co handle difficult building sites?+
Reviews highlight their expertise with challenging access situations, including crane-over-house excavation when there's no side access and conveyor belt systems for dirt removal. Multiple customers specifically praise their ability to develop safety plans and daily procedures for complex sites. Jacob, their site supervisor, is repeatedly mentioned for managing these challenging builds effectively while keeping customers informed throughout the process.
What do customers say about The Pool Co's communication during builds?+
Ruth, their production coordinator, receives consistent praise for scheduling updates and reworking timelines when issues like buried tree stumps or weather delays occur. Customers note they receive daily updates during construction phases and that the team explains all processes in detail before signing contracts. However, two reviews mention initial enquiry responses can be slow, so follow up if you don't hear back quickly.
Does The Pool Co help with pool customisation and finishes?+
Reviews indicate they connect customers with local specialist suppliers for tiles and fencing, allowing personalisation beyond their standard packages. Customers mention receiving "lots of options to customise" their pools and being able to "make changes on the fly" during construction with owner input. Their approach appears to focus on tailored solutions rather than one-size-fits-all packages.