Windscreen Professionals
Josh tracked down a windscreen for a collector car that other shops couldn't source.
What does stand out in that small sample is Josh's willingness to chase down parts other shops won't bother with, particularly for collector cars, and a team that gives customers clear aftercare guidance rather than just handing back the keys. The business is GST-registered and structured as a trust, which is practical if you need proper documentation for an insurance windscreen claim. Given the limited review history, it's worth calling ahead to confirm availability and lead times for your specific vehicle before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (6 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 350 glass & glaziers in Toowoomba
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Windscreen Professionals
Josh leads the team at Windscreen Professionals, and customers name him directly when praising the business's willingness to go the extra mile — including tracking down a windscreen for a collector car that other shops couldn't source. The crew handles replacement and repair work across standard vehicles as well as harder-to-service classic and rare cars, which sets them apart from typical chain windscreen shops focused on common makes. Turnaround times are a genuine selling point: one customer reported a replacement windscreen arriving within two days and installed the next morning, with the full job wrapped up in around two hours. The team also takes care to brief customers on aftercare — like avoiding high-pressure hoses for 48 hours post-install — which suggests a trade-quality approach rather than a rushed drive-through service. They operate as a trust entity and are GST-registered, which matters for anyone needing a proper invoice for insurance claims or fleet vehicles.
Best for: sourcing windscreens for collector or hard-to-find vehicles, standard windscreen replacements needing a quick turnaround, and jobs requiring a proper GST invoice for insurance purposes.
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Claim This Profile — Free →Common questions about Windscreen Professionals
Can Windscreen Professionals source windscreens for rare or collector cars?+
Yes — one reviewer specifically praised Josh for tracking down a hard-to-find windscreen for a collector car when other options had apparently failed. This suggests the team is willing to put in extra sourcing effort for non-standard vehicles. If you have an unusual make or model, it's worth calling them directly to discuss lead times. Standard vehicle windscreens appeared to arrive within two days in at least one reviewed case.
How long does a windscreen replacement take with this business?+
Based on one detailed customer account, the physical replacement took approximately two hours on-site. The windscreen itself arrived within two days of ordering, and the install was booked for the following morning. Keep in mind this is a single data point from a small review sample, so timelines may vary depending on vehicle type and parts availability. Confirm your specific lead time when you call.
Does Windscreen Professionals provide invoices for insurance claims?+
The business is GST-registered and operates as a trust entity, which means they can issue compliant tax invoices — a practical requirement if your windscreen replacement is being covered through an insurance policy. It's worth confirming with them directly whether they can liaise with your insurer or if you need to lodge the claim yourself. Reviews don't specifically mention insurance work, so ask about that process when you make contact.
What aftercare advice does the team give after a windscreen replacement?+
At least one customer noted they were specifically told not to use a high-pressure hose on the new screen for 48 hours after installation — a standard precaution to allow the adhesive to cure properly. This kind of proactive briefing suggests the team thinks about the job beyond just the install itself. If you have questions about washing your car, driving immediately after, or any other post-install concerns, it's the sort of thing worth raising on the day.
What areas does Windscreen Professionals service?+
The business is based in South Toowoomba, QLD. Reviews don't specify whether they travel to surrounding suburbs or regional areas, so if you're outside the immediate Toowoomba area it's best to call ahead and confirm whether they can come to you or if you'd need to bring the vehicle in. Given the small review pool, there's limited information about mobile service availability.