Finesto
Jamie has identified live pest infestations mid-carpet-clean — catching problems customers didn't know they had.
Jamie handles the technical work across both carpet cleaning and pest control, and multiple reviewers note that he proactively flags issues they hadn't asked about — spotting carpet moth infestations during a clean, or pointing out redback spiders near a child's play area during a pest treatment. Sue is specifically named for keeping the administrative side running smoothly, which matters when you're coordinating access to a rental property or a tight schedule. One review flagged that communication and time management could be sharper, though this was an isolated comment in an otherwise overwhelmingly consistent sample — it's worth confirming booking confirmation practices when you call. If you're managing rental properties or want a contractor you won't have to shop around for every year, this is the kind of small family operation that rewards long-term clients.
Their work
What it's like working with them
Based on a sample of Google reviews (63 total)
“carpets look like brand new again”
“I've been using the Finesto team for almost 20 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 345 pest controls in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Finesto
Jamie leads the hands-on work at Finesto, handling everything from steam carpet cleaning and upholstery restoration to pest control treatments and tile-and-grout cleaning — and reviewers repeatedly note that he explains each treatment clearly, including safety timelines and what to watch for around the home. Sue manages the office side, praised across multiple reviews for keeping clients informed and being easy to reach. What sets this operation apart from a typical pest-only or carpet-only contractor is genuine dual expertise: Jamie has identified live pest infestations mid-carpet-clean and returned the following day to treat them, catching problems clients didn't know they had. Long-term relationships are the norm here — many customers have been booking Jamie and Sue for 10 to 20 years, across both rental properties and owner-occupied homes, which points to consistent results rather than one-off luck. The business operates with a 12-month warranty on pest control treatments, and reviewers frequently highlight that Jamie is punctual, a detail that comes up as a specific selling point rather than just a polite aside. For households with pets, children, or heavy soil tracking (a real issue in the Toowoomba red-soil area), several customers describe stubborn stains and pet-damaged carpets being restored to near-new condition.
Best for: long-term residential carpet and upholstery maintenance, combined carpet cleaning and pest control bookings, rental property turnover cleaning, and households with pets or children dealing with stubborn stains.
Location
Often needed together
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Claim This Profile — Free →Common questions about Finesto
What types of cleaning does Finesto do beyond carpets?+
Finesto covers a broad range of soft and hard surface cleaning — reviewers mention lounge suites, rugs, mattresses, ceramic floor tiles, and grout lines alongside standard carpet cleaning. Jamie also handles office carpets commercially, and at least one reviewer had their tiles cleaned after years of carpet work. If you're not sure whether your surface type is in scope, it's worth calling to ask — the range across reviews is wider than the business name implies.
Does Finesto handle pest control as well as cleaning?+
Yes — pest control is a genuine part of the service, not just an add-on. Reviews mention general pest sprays, termite inspections, redback identification, and carpet moth treatment. Jamie is noted for explaining exactly what product is being applied, how it works, and what you can and can't do in the home afterwards (for example, when it's safe to mop again). A 12-month warranty is offered on pest control treatments, which several customers specifically mention as a reason they keep coming back.
What areas does Finesto service?+
The business is based in the Toowoomba region and reviews reference suburbs including Kearneys Spring, East Toowoomba, and surrounding areas on the Darling Downs. The platform lists the location as Harristown, QLD. Reviews don't clearly indicate how far out of Toowoomba they'll travel, so if you're in a more rural location, confirm your address when you book.
How do customers describe Finesto's pricing?+
Multiple reviews use words like 'affordable,' 'great value,' and 'reasonably priced' — including for pest control, carpet cleaning, and combined jobs. No reviews mention pricing concerns or unexpected charges. One reviewer specifically noted that Jamie's advice was 'good value for money' and another praised the service as 'very affordable.' Reviews don't quote specific dollar figures, so get a quote upfront for your particular job size.
Is Finesto suitable for rental property owners?+
Based on reviews, yes — several landlords and property managers describe using Finesto regularly across multiple rental properties for both carpet cleaning and pest control. Jamie's team is noted for making end-of-tenancy carpets 'look new again,' which is a common requirement for bond and re-letting purposes. Sue in the office handles booking coordination, which reviewers say makes scheduling straightforward even for multiple properties.