The Floor House (formerly NQ Tile Styles)
Staff named Brian, Jack, Kirby, Tara, and Richard each earn individual praise for going beyond the standard showroom experience.
Named staff members Brian, Jack, Kirby, Tara, and Richard each get individual callouts, which is uncommon in a retail showroom setting and suggests the team is stable and hands-on rather than high-turnover. One reviewer noted the business was hard to deal with, but no other review in the sample echoes that concern, so it doesn't reflect a pattern worth weighing heavily. If you're planning a full bathroom renovation and want a guided showroom consultation rather than just browsing a tile catalogue, ask about their colour appointment format — multiple customers found it genuinely useful for making confident final selections.
Their work
What it's like working with them
Based on a sample of Google reviews (29 total)
“His experience and warm persona made the process so easy and simple”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 bathroom renovations in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About The Floor House (formerly NQ Tile Styles)
Formerly trading as NQ Tile Styles, The Floor House operates as a full bathroom and flooring supply showroom in Hyde Park, stocking not just tiles but a comprehensive range of vanities, basins, toilets, and tapware — making it a genuine one-stop shop for renovation planning rather than a trade-only tile warehouse. Staff members named in reviews each bring something distinct: Brian is praised specifically for colour consultations on new home builds, guiding selections with experience and a relaxed manner; Jack is noted for managing multiple quotes and inquiries patiently across extended decision-making visits; Kirby draws repeated mention for patience and warmth during multi-visit browsing; and Tara and Richard were singled out for resolving a complex tile-matching problem, including sourcing hard-to-find specialty sizes like 4050x300. The team's willingness to carry samples to the car, source obscure tile formats other shops couldn't locate, and accept returns when a product wasn't quite right signals a customer-first working style that goes beyond typical retail. Reviews suggest the business suits homeowners planning new builds, bathroom renovations, or kitchen tiling projects who want guided showroom consultations — the colour appointment format with a dedicated staff member appears to be a genuine service offering. Recent reviews have trended higher than earlier ones, pointing to a business that appears to be hitting its stride under the Floor House brand.
Best for: new home tile and bathroom product selections with guided consultation, sourcing unusual or hard-to-find tile sizes, and full bathroom renovation planning where tiles, vanities, and tapware are chosen together.
Location
Often needed together
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Claim This Profile — Free →Common questions about The Floor House (formerly NQ Tile Styles)
Does The Floor House offer design consultations, or is it a self-serve showroom?+
Based on multiple reviews, The Floor House offers dedicated colour appointment consultations where a staff member works with you one-on-one to guide tile and product selections. Brian is specifically named by one reviewer for running this format during a new home build tile selection, described as making the process easy and straightforward. Jack is mentioned for managing multiple quotes and returning customers across several visits. It's worth calling ahead to book a consultation session if you're planning a full renovation.
Can The Floor House source tiles that aren't in their standard range?+
Reviews suggest sourcing difficult-to-find tiles is something the team handles actively. One customer described needing an unusual 4050x300mm tile size and noted The Floor House was the only supplier in the area able to locate them. Another reviewer mentioned staff going out of their way to find the right slate tiles. If you have a specific or non-standard tile requirement, it's worth contacting them directly rather than assuming they won't stock it.
What products does The Floor House stock beyond tiles?+
Reviewers confirm the showroom carries a broad range including vanities, basins, toilets, tapware, and bathroom accessories such as toilet roll holders and towel rails — not just tiles. This makes it practical for homeowners who want to consolidate bathroom renovation product selections in a single visit rather than shopping across multiple suppliers. The range is described as extensive across multiple reviews.
What kind of projects is The Floor House most suited to?+
From the reviews available, the business appears to serve both new home builds and bathroom renovation projects, with customers visiting to select tiles and fittings for full bathroom and kitchen fits-out. The guided consultation format and the team's willingness to assist with multiple quotes over repeat visits suggests they're well-suited to homeowners in the planning stage, not just customers with immediate purchase decisions. Emergency tile replacement for repairs is also mentioned by at least one reviewer.
Are there any areas of caution when dealing with The Floor House?+
One reviewer in the 29-review pool described the business as hard to deal with, though no other review in the sample reflects a similar experience — the overwhelming majority describe staff as patient and accommodating. With a relatively modest total review count of 29, there's less data to draw firm conclusions from compared to a business with hundreds of reviews. As with any showroom purchase, confirming stock availability, lead times for special orders, and return policies upfront is sensible.