Townsville Stained Glass
Bob and Carol named personally by customers for restoring heritage leadlights and reshaping courses to fit individual schedules.
The most decision-relevant detail for homeowners: Bob and Carol are personally involved, named by multiple customers, and praised specifically for their flexibility and depth of knowledge rather than just generic courtesy. From the small sample we analysed, their restoration work on heritage lead light windows and their ability to source uncommon glass types are the two services that would be hardest to find alternatives for in Townsville — if either of those is your need, the eight-year relationship a local accommodation venue describes is a practical signal worth noting. Confirm pricing directly before committing to restoration work, as one customer acknowledged the cost was significant even when the outcome was excellent.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
“dealing with Townsville Stained Glass for over 8 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 glass & glaziers in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Townsville Stained Glass
Bob and Carol run this long-standing stained glass studio and workshop, with customers singling them out by name for being genuinely accommodating — including reshaping a multi-day course into a condensed format to suit a visiting student's tight schedule. The studio operates as both a retail glass supplier and a hands-on teaching space, which is unusual for a regional city: you can walk in to buy specialist glass (including hard-to-source varieties like Washboard glass), enrol in a class, or commission repair and restoration work. Their repair capabilities stand out — one customer had a heritage lead light window struck by a soccer ball fully restored, describing the result as beautiful, and a Townsville accommodation venue has relied on them for over eight years to source matching replacement glass for uncommon window styles at competitive prices. That commercial track record alongside individual homeowner repairs suggests they're comfortable with both scale and sensitivity. After roughly 25 years of operation, they occupy a niche that combines specialist materials supply, craftsmanship instruction, and custom glazing work — a combination that doesn't exist elsewhere in the Townsville area.
Best for: heritage and leadlight window restoration, sourcing hard-to-find specialty glass in Townsville, and learning stained glass through flexible hands-on courses with the owners.
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Claim This Profile — Free →Common questions about Townsville Stained Glass
What types of repair work does Townsville Stained Glass handle?+
Reviews specifically mention restoration of heritage lead light windows that had suffered impact damage — the outcome in one case was described as beautifully restored. They also supply matching replacement glass for existing windows with uncommon patterns, which is particularly useful if you have heritage or period-style glazing. If you're dealing with a damaged stained glass panel rather than a standard clear pane, they appear to be the most relevant specialist in the Townsville area. It's worth contacting them with photos of the damage before assuming the job is straightforward, as restoration costs can be significant.
Do Bob and Carol offer classes for complete beginners?+
Yes — multiple reviews mention enrolling in stained glass courses, and the studio caters to varying skill levels including people revisiting the craft after time away. One customer had their course condensed from a longer format to fit a short visit to Townsville, which suggests Bob and Carol are open to tailoring the program to your schedule. Ready-made items are also available in the store if you'd prefer to purchase rather than make. Contact them directly to discuss course length and availability, as reviews don't specify how far in advance you need to book.
Does Townsville Stained Glass supply glass for commercial or trade customers?+
Yes — a reviewer managing Reef Lodge backpackers in Townsville has sourced replacement Washboard glass from them for over eight years, describing their pricing as the most competitive they've found for that uncommon glass type. This suggests they hold or can source specialty glass that isn't widely stocked elsewhere in the region. Whether they can fulfil larger trade volumes isn't detailed in the available reviews, so it's worth calling ahead with your specifications. Their retail store means walk-in purchases are also possible.
How much experience do the owners have?+
The business has been operating for approximately 25 years, and reviews name Bob and Carol as the people you'll deal with directly. Customers praise their knowledge and their willingness to adapt to individual needs rather than running a rigid operation. That length of time in a specialist trade in a regional city suggests they've handled a wide range of glass types and job scopes. Reviews don't mention any other staff members by name, so it appears to be a partnership-led operation rather than a larger team.
Is Townsville Stained Glass the right choice if cost is a concern?+
One reviewer acknowledged upfront that leadlight restoration work is expensive, even when they were delighted with the result — so heritage repair work isn't a budget option. However, the same long-term commercial client specifically called out their pricing as competitive for specialty glass supply, so cost positioning appears to vary by service type. If your job involves standard glass replacement rather than detailed restoration, you may find their pricing more accessible. The safest approach is to request a quote and compare — the reviews don't provide enough pricing detail to make a firm call.