Townsville Windows & Screens
Installers Ari, Aaron, and Lalo each earn customers calling them out by name for precision work on complex fitting jobs.
The installation crews — particularly Ari, Aaron, and Lalo — earn specific, genuine praise for professionalism, thoroughness, and willingness to call in the boss when a job gets complicated. The office side is where the experience becomes unpredictable: a meaningful portion of reviewers (roughly a quarter of the sample) describe delays well beyond quoted timeframes, missed callbacks, and scheduling mix-ups — not just a one-off complaint but a recurring pattern worth taking seriously. The business appears to be under new ownership, and recent scores trend higher than older ones, which is a genuine positive signal — but given the pattern, it's worth locking in a firm written timeline before paying a deposit, and confirming a named point of contact for updates throughout the job.
Their work
What it's like working with them
Based on a sample of Google reviews (79 total)
“Quotes were very cost competitive as well”
“My job was quite complex which required the removal of a garage door”
“communication within and from the office was very poor”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 glass & glaziers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Townsville Windows & Screens
Run by Paul and a husband-and-wife management team, Townsville Windows & Screens handles everything from Crimsafe security door installations and custom casement windows to full sunroom enclosures and cyclone-rated glazing — work that goes well beyond basic glass repairs. Installer Ari and team member Aaron draw repeated praise in reviews for precision fitting, especially on tricky retrofits where the boss Paul has been known to come onsite personally to agree on the best approach rather than letting the crew guess. The business suits homeowners with complex or multi-stage jobs — customers mention complete window replacements for cyclone protection, converting exposed patios into enclosed rooms, and removing leaking garage doors to install screened openings — more than simple break-and-fix callouts. Installers consistently get credit for cleaning up after themselves, walking customers through what they're doing, and not hiding problems when an opening turns out harder than expected. The Garbutt showroom is worth visiting — multiple reviewers mention being warmly received and getting a quote quickly after walking in. One reviewer notes the business is now under new ownership, which aligns with the visible improvement in recent scores compared to earlier reviews.
Best for: cyclone-rated window and security screen upgrades in residential homes, complex retrofitting jobs where the fit is non-standard, and homeowners wanting to enclose patios or verandahs into usable year-round spaces.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Townsville Windows & Screens
What types of jobs does Townsville Windows & Screens typically take on?+
The business handles a wide range — from single security screen replacements and glass cut-to-size through to full sunroom enclosures, cyclone-rated window upgrades, and complex retrofits involving non-square frames or legacy garage door removal. Multiple reviews describe multi-window residential projects and complete door replacements rather than small repairs. They appear well-suited to homeowners tackling a broader modernisation or security upgrade rather than a quick fix. If you have a complex brief, reviews suggest asking for Paul to be involved early.
How long should I expect to wait from quote to installation?+
This is the most consistently flagged issue in the reviews. The business typically quotes 3–8 weeks depending on the job, but a notable number of reviewers experienced lead times stretching to 12 weeks or longer, sometimes without proactive updates. Some recent reviewers report jobs finishing ahead of schedule, which may reflect the new management. The practical advice from multiple customers: get your expected timeline in writing at the quote stage, and agree on a specific contact person for progress updates rather than calling the general line.
Who are the key people I'll deal with, and what are they each known for?+
Paul is the owner and is mentioned in reviews for competitive pricing, coming onsite on difficult jobs, and being the escalation point when things go wrong. On the tools, installers Ari, Aaron, and Lalo each receive specific praise — Ari for meticulous attention to detail on door installations, Aaron for professionalism on Crimsafe verandah work, and Lalo for efficiency on windows and doors. The office team gets more mixed feedback, with some reviewers describing warm and helpful phone interactions and others noting rushed or uncommunicative responses.
Do they carry security screening products like Crimsafe?+
Yes — Crimsafe is explicitly mentioned in multiple reviews, with installations across verandahs, entry doors, and other openings. Reviewers also mention cyclone-rated screening for north Queensland conditions, which suggests the business stocks products rated for the local climate. If you're after a specific product grade or brand, it's worth confirming availability when you call for a quote, as product lead times appear to vary.
Is Townsville Windows & Screens worth visiting in person, or is a phone quote fine?+
Several reviewers specifically mention the showroom experience positively — walking in and being greeted promptly, getting a quote on the spot, and seeing products before committing. One customer compared this favourably to a competitor who never returned their call. Phone interactions are more variable based on reviews, so if you want a solid first impression of the business before committing, visiting the Garbutt showroom may be the more reliable path. The showroom also gives you a chance to discuss complex jobs face to face, which multiple reviewers found useful.