Twin Cities Glass & Aluminium
Jeremy Ward solved a 40-year-old sliding door problem three other companies couldn't crack.
That specificity is where most five-star reviews are grounded. A smaller but real pattern in roughly three of the 40 sample reviews involves communication gaps mid-project: diagnoses that took months to land, or queries that went unanswered until the customer followed up persistently. This wasn't universal, and in at least one case the business did step up and offer a replacement once contacted — but it's worth noting for anyone whose job requires tight scheduling. If you're booking a larger renovation job, ask upfront who your point of contact is and how they handle mid-install issues; the reviews suggest the outcome is much better when a named consultant owns the job end to end.
Their work
What it's like working with them
Based on a sample of Google reviews (51 total)
“Jeremy Ward was the only one who had the perfect fix”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 glass & glaziers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Twin Cities Glass & Aluminium
Twin Cities Glass & Aluminium covers a broad residential scope — from custom bi-fold and security doors to shower screens, louvres, built-in wardrobe mirror doors, glass splashbacks, and full front-entry systems — making them a genuinely comprehensive glazier rather than a narrow repair shop. Jeremy Ward stands out in reviews for solving tricky technical problems others couldn't crack, including a 40-year-old sliding door channel issue that three other companies failed to diagnose. Dion is repeatedly named for his consultative quoting style — he works from inspiration photos and offers practical design suggestions — while Jason and Ron are credited with clear communication across longer custom projects. Installers like Brody, Baz, and Tom draw praise for punctuality, tidy workmanship, and cleaning up before they leave. The business suits homeowners planning mid-to-large residential upgrades — security screen replacements across the whole house, custom aluminium entries, or made-to-order sliding systems — rather than those needing a fast emergency repair, as after-hours availability appears unreliable based on available feedback.
Best for: custom bi-fold and security door installations, whole-of-home security screen replacements, technically tricky sliding door repairs others have failed to fix, and made-to-order residential glazing projects.
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Claim This Profile — Free →Common questions about Twin Cities Glass & Aluminium
What types of custom work does Twin Cities Glass & Aluminium handle?+
Reviews specifically mention custom bi-fold door systems with dual-track security screens, full aluminium front entry installations, made-to-order glass sliding doors, and custom mirrors cut to exact templates including curved and rounded edges. Dion is named most often as the consultant for custom quotes — he works from inspiration photos and proposes practical design options. The business also stocks a wide range of door, window, and shower components and can order in what they don't have on hand. This makes them a reasonable fit for homeowners mid-renovation who need bespoke sizes or configurations.
Who are the key staff members and what are they each known for?+
Dion is praised in multiple reviews for knowledgeable quoting and design input on custom projects. Jeremy Ward (also called Jerry in some reviews) draws specific mention for solving a long-standing sliding door channel problem that other companies couldn't fix — he's your best bet for technically awkward jobs. Jason and Ron are credited for communication and project oversight on larger residential installations. Installers Baz, Brody, and Tom appear in positive reviews for punctual, tidy on-site work. The office team — including Ron and Tahlia — are mentioned positively in the context of resolving a post-installation issue.
Does Twin Cities Glass & Aluminium offer after-hours or emergency repairs?+
The business does list an after-hours line, but at least one reviewer reported calling it seven times over a weekend without being able to connect or leave a message. This is an isolated data point across 40 reviews, but it's worth verifying directly before you rely on them for an urgent weekend or evening job. For planned work during business hours, response and turnaround times are generally described as fast. If emergency availability matters for your situation, confirm the current after-hours process when you first make contact.
What do customers say about pricing at Twin Cities Glass & Aluminium?+
Pricing feedback in the reviews is mixed. Several customers mention competitive quotes, and one review notes a final price came in 30% below the original estimate on a custom mirror. One reviewer did flag what they felt was a significant markup on a small job compared to retail prices elsewhere, though this appears to be an isolated complaint in the sample. For security door suites and custom aluminium work, multiple reviewers describe the pricing as reasonable. As with any custom glazier, getting the quote itemised upfront helps you compare apples-to-apples if you're shopping around.
Is Twin Cities Glass & Aluminium suited to small one-off jobs, or do they focus on larger projects?+
Reviews suggest they're willing to handle small jobs — louvre fixes, replacement striker plates, single panes, and scrap mirror cuts all appear in positive reviews. However, the most consistently glowing feedback comes from mid-to-large residential projects: full security screen replacements, custom bi-fold systems, and whole-of-entry installations. One reviewer noted the business honestly recommended a different product to save them money rather than pushing a sale, which speaks well of their approach to smaller enquiries. If you have a minor repair, it's worth calling — but their real depth of expertise shows on more complex custom work.