Well Hung Glass & Aluminium
Customers specifically name installer Jamie for flawless security door work — across multiple properties.
Installer Jamie earns repeated name-checks for security door work, and Neil is mentioned by returning clients who come back for subsequent properties. That said, two reviewers independently describe quoting delays stretching to three or more weeks, with one ending up taking their job to a competitor who quoted and measured on the same day — so if your project is time-sensitive, it's worth asking upfront for a committed turnaround on the quote. For renovation work, emergency repairs, or security installs where aftercare matters, the pattern in reviews is encouraging; for straightforward jobs where speed is the priority, confirm their current lead times before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (30 total)
“tidy and professional”
“fronted up and adjusted the fitment where necessary”
“fair pricing and high quality of work”
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 glass & glaziers in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Well Hung Glass & Aluminium
Neil leads the team at Well Hung Glass & Aluminium, and his name comes up specifically in the context of repeat clients returning for security installations on subsequent properties — a signal of the kind of trust that comes from consistent follow-through. Installer Jamie is mentioned by name for security door work across multiple properties, praised for methodical setup, on-site cleanliness, and a professional finish each time. The business covers a broad but coherent range of residential glazing work: semi-frameless shower screens, custom-cut glass shelves, 1970s-era window replacements, pergola and patio enclosures, security doors including Crimsafe, and emergency glass repairs. Their manufacturing appears to be done in-house or closely managed, with one customer noting that 1970s window frames were fabricated to exacting standards and a bathroom window frame turned around in 24 hours. They handle both single-item repairs and multi-trade renovation projects, and a commercial client uses them regularly for office building modifications — suggesting they're comfortable with repeat-service accounts as well as one-off residential jobs. The team is consistently described as leaving job sites tidy, and their strongest differentiator in the reviews is accountability: when a shower screen installation had fitment issues, they returned and corrected it without pushback.
Best for: bathroom and shower screen installations in home renovations, security door and Crimsafe screen fitting across one or multiple properties, emergency glass repair callouts, and patio or pergola enclosure projects where aftercare and accountability matter.
Location
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Claim This Profile — Free →Common questions about Well Hung Glass & Aluminium
Does Well Hung Glass & Aluminium handle emergency glass repairs?+
Yes — at least one reviewer specifically mentions using them for an emergency repair and describes the team as extremely helpful and efficient in getting it completed. This suggests they can respond to urgent jobs, not just planned renovation or installation work. If your situation is time-critical, it's worth calling directly to confirm current availability rather than submitting an online inquiry, which may take longer to process.
Who are the key people at Well Hung and what do they each do?+
Neil appears to be the principal of the business, with at least one customer naming him specifically when describing a plan to return for security work on a second property. Jamie is the installer most frequently mentioned by name in reviews, specifically for security door installations across multiple properties — customers describe him as friendly, methodical, and thorough with setup and cleanup. Sales staff are also mentioned positively for being helpful when customers have questions during the quoting process.
How long does it take to get a quote from Well Hung Glass & Aluminium?+
This is worth asking upfront. Most reviewers describe a smooth, quick process — one mentions a no-nonsense quote followed by manufacturing and installation within a few weeks total. However, two reviewers reported quoting delays of two to three-plus weeks, including one case where a quote came through after three weeks and didn't include the requested supply-and-fit scope. When contacting them, ask specifically for a committed quote turnaround date, especially if your project has a deadline.
What types of residential projects does Well Hung typically take on?+
Their residential work spans a wide range: shower screen supply and installation (semi-frameless and frameless), security doors and Crimsafe screens, full window replacements including older 1970s-era frames, patio and pergola enclosures, and smaller jobs like custom glass shelf cutting. Reviews mention both large renovation projects and quick single-item repairs, so they appear comfortable across the full spectrum of residential glazing work rather than focusing only on big jobs.
What happens if there's a problem with the installation after the job is done?+
Based on multiple reviews, the team's willingness to return and fix issues is a genuine strength. One customer gave five stars specifically because — despite an imperfect initial shower screen fitting — the team came back and corrected it without argument or blame-shifting. Another reviewer notes the aftercare is 'second to none.' That said, one reviewer experienced a longer-than-expected wait (four weeks) for a replacement after chipped glass was delivered, with limited communication during that period — so if an issue arises, following up proactively appears to help.