BJ's Express Moving & Storage
Crew members like Joel and Kiwi are named by repeat clients who've booked BJ's four or more times across years.
Named crew members like Joel, Jacob, Kiwi, and Harrison come up often enough that you can reasonably ask for experienced hands when you book. That said, the sample includes five reviews describing property or goods damage, and in several of those cases the complaints-handling process drew as much frustration as the damage itself — one reviewer describes a wall repair left worse than before, another a mould-damaged household from storage. If your move involves fragile or high-value items, it's worth asking directly what their damage process looks like before you commit. For a standard household move within the region, the consistent speed and friendliness feedback makes them a practical first call; for long-term storage specifically, the rusted container complaint warrants a direct conversation about the condition of their current facilities.
Their work
What it's like working with them
Based on a sample of Google reviews (119 total)
“Joel was well organised and had high attention to detail”
What they help with
Based on what their customers hired them for
How they stack up
Context from 330 removalists in Townsville
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About BJ's Express Moving & Storage
A full-service removalist and storage operation that handles everything from single-item piano relocations to complete four-bedroom household moves, including complex jobs like multi-stop moves involving storage containers and temporary accommodation. Several crew members are name-checked repeatedly across reviews — Joel appears most often and is praised for organisation and attention to detail; Jacob and Kiwi are noted for customer service and keeping jobs stress-free; Harrison is credited with managing an entire move smoothly and professionally. The team is regularly described as running up stairs, working through rain, and accommodating disorganised clients without complaint, which points to a physically capable, adaptable crew rather than a minimum-effort operation. They also have a track record with awkward specialty items: a 220kg Kawai grand piano through a narrow hallway with a 90-degree turn is one documented success, and multiple reviewers mention piano moves specifically. Storage is also part of the offering, though at least one review raises a serious concern about a rusted container causing mould damage to a stored household — worth asking about directly if you plan to use their storage rather than just their trucks. Pricing draws consistent praise for being below competing quotes, and the business has been in operation for roughly 13 years, accumulating a regular repeat-client base.
Best for: local household moves requiring a fast and physically capable crew, heavy or awkward item relocations like pianos, multi-stop moves combining storage units and residential addresses, and repeat clients who value a consistent team they can book by name.
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Claim This Profile — Free →Common questions about BJ's Express Moving & Storage
What areas does BJ's Express Moving & Storage service?+
Reviews reference jobs across Townsville suburbs including Kirwan, Mount Louisa, Rangewood, Burdell, North Ward, and Mundingburra, as well as longer-distance moves to Cairns and Melbourne. The Stuart, QLD listing suggests their base covers North Queensland broadly. If you're planning a move outside the immediate Townsville metro area, it's worth confirming coverage and any travel charges when you call.
Can BJ's handle heavy or specialty items like pianos?+
Yes — multiple reviews specifically mention piano moves, including one detailed account of a 220kg Kawai grand being manoeuvred through a narrow hallway with a 90-degree turn, completed without damage. Reviewers also mention heavy multi-floor apartment moves with no elevator. If you have an unusually large or fragile item, mention it at booking so they can send an appropriately sized crew.
How does BJ's handle damage if something goes wrong during a move?+
This is worth asking about directly before you book. Several reviews in the sample praise the crew's care, but five reviews describe damage to goods or property, and a handful of those express frustration with how the situation was handled afterward — one reviewer describes a wall repair that was left in worse condition, another received a partial payout for mould-damaged storage goods they felt was insufficient. Ask specifically what their claims process looks like and what your options are if something is broken or damaged.
What do customers say about pricing?+
Pricing feedback is consistently positive — multiple reviewers mention BJ's came in below quotes from other companies, and several describe the value as 'more than reasonable' for the service received. The business charges hourly, so the size of the truck relative to your load does affect the final cost; at least one review flagged that a smaller truck than expected required two trips. Be specific about your inventory when quoting so they can match the right truck to the job.
Is BJ's suitable for storage as well as moving?+
They do offer container storage alongside their removalist services. However, one review in the sample describes significant mould damage to a household stored long-term in a rusted container, which resulted in lost mattresses, furniture, rugs, and appliances. If storage is part of your plan, it's worth inspecting the facility or at least asking detailed questions about container condition and whether goods are covered against weather damage before committing.