Grace Removals Townsville
Jamie refused a tip and handed over free boxes — the kind of crew detail that shows up when you read past the star rating.
The single clearest pattern worth flagging before you book: communication on long-haul shipments can break down after payment, with multiple customers across different moves reporting they had to chase status updates rather than receiving them proactively, and in a few cases, delivery dates shifted without advance notice. This doesn't appear to affect every job — many reviewers report a smooth end-to-end experience — but if your move has a hard deadline or you can't be without household essentials for an extended period, it's worth asking specifically how they handle delay notifications and what their process is for proactive updates once your goods are in transit. Recent reviews show more variability than earlier ones, so asking for a current reference from someone who's done a similar interstate run is a reasonable step.
Their work
What it's like working with them
Based on a sample of Google reviews (45 total)
“pick up and drop off crews were excellent”
What they help with
Based on what their customers hired them for
How they stack up
Context from 330 removalists in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Grace Removals Townsville
Grace Removals Townsville specialises in interstate relocations — particularly long-haul runs between Townsville and major cities including Brisbane, Melbourne, Canberra, Sydney, and even international destinations — and also offers storage solutions for households in transition. On the ground, named team members leave distinct impressions: Jamie is praised for refusing tips and providing free boxes while finding customers the cheapest shipping method; Jasmine in the Townsville office is credited with making complex interstate coordination feel manageable, including car and pet relocation; and Kerry earns specific praise for packing precision. The crew handling pickups and deliveries is consistently described as efficient, friendly, and on time when the logistics go to plan — and the team even returned to collect packaging and boxes post-delivery on at least one documented move. They appear to handle a mix of residential household moves, overseas relocations, and insurance-related storage jobs after events like flooding. For straightforward interstate moves where logistics run smoothly, customers report a seamless experience; the business has been operating for roughly 26 years, which reflects genuine longevity in a competitive market.
Best for: long-haul interstate household moves from Townsville, multi-component relocations involving vehicles or pets, and households needing short-to-medium-term storage during a move or insurance event.
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Claim This Profile — Free →Common questions about Grace Removals Townsville
What interstate routes does Grace Removals Townsville regularly service?+
Based on customer reviews, they regularly run moves between Townsville and Brisbane, Melbourne, Canberra, and Sydney. At least one reviewer also used them for an international relocation. The Townsville office coordinates both pickup and delivery crews, though logistics for longer hauls appear to involve interstate partners or consolidated freight, which can affect delivery timing.
Can Grace Removals Townsville move my car or pets along with my household goods?+
Yes — at least one reviewer specifically praised them for handling both car and pet relocation alongside a household move. Jasmine in the Townsville office is named in that review as the coordinator who made the multi-component move manageable. If you need this, confirm the logistics and pricing directly as part of your quote, since it's a more complex arrangement than a standard furniture move.
How do customers describe the pickup and delivery crews?+
The crew experience is one of the more consistent positives across the 32 reviews we analysed — multiple customers describe the removalists as friendly, efficient, and careful. Named staff like Jamie (known for going above and beyond and refusing tips) and Kerry (praised for packing precision) stand out. The team has also been noted for returning after delivery to collect packaging and boxes, including ones they didn't supply.
What should I know about communication during an interstate move with Grace Removals?+
This is worth clarifying upfront. Several customers across different moves reported needing to chase updates themselves rather than receiving proactive notifications — including cases where delivery dates shifted without advance warning. Not every customer experienced this; many report smooth end-to-end communication. Before booking, ask specifically how they notify you when goods are picked up, in transit, and approaching delivery — and what their process is if delays occur. Getting this in writing gives you a clear reference point.
Does Grace Removals Townsville offer storage, and for how long?+
Yes, storage is listed as one of their service categories and is mentioned in reviews. At least one customer used their storage for several months during a home rebuild following flooding, then had goods delivered to a new address. Another customer stored items for a couple of months during an interstate transition. Reviews don't detail pricing or maximum storage duration, so confirm the specifics — including how goods are handled during long-term storage — when you request a quote.