Jerry and the Tilemakers
Jakub and Lindene are named by multiple customers for turning tile confusion into a confident decision — fast.
The business functions as both a supply and advisory stop, which is genuinely useful if you're not sure what tiles you want before you start calling tilers. Pricing gets a specific callout in several reviews, with one customer noting she found the lowest quote in Townsville here — worth testing against your own quotes before committing elsewhere. The two one-star reviews in the sample contain no substantive criticism (one says only 'Great range and service', the other just 'Mulberry'), so there's no negative pattern to flag. With 29 total Google reviews across roughly 10 years, the pool is modest — enough to show a clear character, but you'd reasonably want to ask for a reference or two if the job is large.
Their work
What it's like working with them
Based on a sample of Google reviews (29 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 tilings in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Jerry and the Tilemakers
Jerry and the Tilemakers operates as both a tile retailer and a tiling service, meaning you can walk in, get expert advice, choose your tiles, and arrange supply or installation all in one place — something most standalone tile shops or tilers can't offer. Jakub (also spelled Jacob in some reviews) is the go-to for tile selection guidance, praised repeatedly for helping customers narrow down choices quickly without being pushy. Lindene (also referred to as Lin) handles quoting and pricing, with customers noting she turned around quotes fast and matched or beat competitor prices across Townsville. Together, the team is particularly well-suited to homeowners who are overwhelmed starting out — multiple reviewers mention arriving with no idea what they wanted and leaving with a confident decision within 30 minutes. Reviews suggest they're especially useful for bathroom tile projects, though the range and advice appear to extend to general home tiling. Recent reviews have trended higher than earlier ones, which may reflect the current team finding their stride.
Best for: homeowners who want tile supply and expert selection advice in one visit, bathroom renovation tile shopping, and customers who want to compare pricing before committing to a tile retailer.
Location
Often needed together
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Claim This Profile — Free →Common questions about Jerry and the Tilemakers
Who should I ask for when I visit Jerry and the Tilemakers?+
Jakub (sometimes called Jacob) is repeatedly named in reviews as the tile selection specialist — customers credit him with helping them choose confidently after visiting multiple stores. Lindene (or Lin) is the person to see for quotes and pricing, with reviewers noting she works quickly and has come in with competitive numbers against other Townsville suppliers. Either way, the team appears hands-on rather than leaving you to browse alone.
Does Jerry and the Tilemakers handle small tiling jobs, or only large projects?+
At least one review specifically mentions bringing in a small job that other tilers wouldn't touch, and notes the team was willing to look at options regardless. This suggests they're not exclusively focused on large renovations. If you have a small repair or a single-room update, it's worth calling ahead to confirm scope and availability rather than assuming they'll turn it away.
How does their pricing compare to Bunnings or other tile retailers?+
Several customers make direct price comparisons, with one noting she found the best price across all of Townsville here, and another mentioning they beat Bunnings on price as well as advice. That said, one review does note the tiles can be on the pricier side — though that reviewer also says quality justifies it. It's worth getting your Bunnings or competing quote first so you have a reference point when you walk in.
Do they only sell tiles, or can they supply and install?+
The business appears to operate across both supply and installation, though the reviews skew toward the retail and advisory side of things. Their Google categories include general contractor, which supports the idea that they take on tiling work and not just tile sales. If you need someone to lay the tiles as well as supply them, confirm this directly when you call — reviews don't give a detailed picture of the installation side.
What if I have no idea what tiles I want — is it worth visiting before I've made any decisions?+
This is actually where multiple reviewers say the business earns its reputation most clearly. One customer describes arriving with no clue and leaving with a decision in 30 minutes; another says they confused themselves at Bunnings first and found the staff here genuinely explained tile types, colours, and laying practices in a way hardware store staff couldn't. Coming in undecided appears to be a normal and welcome scenario for them.