National Tiles Townsville
Fiona is named in over a dozen reviews for colour-matching and styling advice that turns overwhelming renovations into confident decisions.
Fiona is singled out by name in at least a dozen reviews specifically for colour knowledge and feature tile advice, which is the kind of specialist input most tile stores don't provide at the sales floor level. The 33 reviews we analysed average 4.5★ and recent reviews have trended toward 4.8★, so the experience appears to be landing well for most customers right now. Stock depth can be variable — one reviewer noted a 12-week wait — so if you're working to a tight build schedule, it's worth confirming availability before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (38 total)
“her extra love and enthusiasm for colours, decorating, feature selection”
“discounts applied voluntarily”
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 tilings in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About National Tiles Townsville
Fiona and Tamara are the names that come up again and again in customer reviews — and for good reason. Fiona is the standout for colour matching, feature tile selection, and pattern-laying advice; multiple customers describe her knowledge as "mind-blowing" and say she transformed an overwhelming process into an enjoyable one. Tamara (alongside her husband Dean) handles broader renovation guidance, flooring selections, and the logistics side — including chasing down deliveries before Christmas shutdowns and resolving incorrect orders without drama. The store carries a range of tiles that reviewers say isn't matched by other Townsville outlets, and pricing is noted as competitive with discounts sometimes applied without customers needing to ask. This is a particularly good fit for homeowners tackling whole-house renovations or new builds, where the styling advice — grout colour, tile pattern, coordinating finishes — is just as valuable as the product itself. Recent reviews have trended notably higher than earlier ones, suggesting the team's service has become more consistent over time.
Best for: whole-house renovation tile selection where styling advice matters, new builds requiring coordinated tile choices across multiple rooms, and first-time homeowners who want consultative guidance rather than self-serve browsing.
Location
Often needed together
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Claim This Profile — Free →Common questions about National Tiles Townsville
Who are the key staff at National Tiles Townsville and what are they known for?+
Fiona is the name most frequently mentioned across customer reviews, praised specifically for colour-matching expertise, pattern-laying advice, and feature tile selection — customers describe her knowledge as exceptional even for complex whole-house projects. Tamara and her husband Dean are consistently credited with hands-on renovation guidance, managing logistics like deliveries and order changes, and helping customers coordinate tiles across multiple rooms. Renae and Collette are also mentioned positively for helpful service. If you have a complex styling brief, asking for Fiona by name is something multiple reviewers explicitly recommend.
How does National Tiles Townsville compare on price to other tile stores in town?+
Several reviewers note that pricing is competitive against other Townsville tile retailers, with one customer commenting they found better prices here than at other stores carrying a similar range. A number of customers also mention that discounts were applied voluntarily by staff without needing to negotiate. One reviewer did note the store was $1,800 more expensive for their particular job, so it's worth getting a comparison quote for larger orders — but the general sentiment across reviews is that pricing is fair.
Is National Tiles Townsville suitable for someone doing their first renovation?+
Multiple first-time renovators and new homeowners have reviewed the store positively, specifically calling out the level of guidance provided beyond just selling tiles — including advice on grout colours, tile patterns, tiler coordination, and overall styling decisions. One reviewer described being a first-time homeowner and receiving advice on the whole renovation process. The store appears well-suited for customers who want consultative help, not just a product catalogue.
What should I check before visiting if I'm on a tight timeline?+
Stock availability has occasionally been flagged as variable — one reviewer noted that the tile they wanted had a 12-week wait time at the time of their visit. If you're working to a builder's schedule or a specific handover date, it's worth calling ahead to confirm the tiles you're interested in are in stock or can be sourced within your timeframe. The team has also been praised for pushing to get deliveries out before shutdown periods, so communication about your deadline seems to help.
Does National Tiles Townsville offer online purchasing?+
At least one reviewer mentioned being told they could purchase through the store's online platform and access monthly discounts that way. Reviews don't go into extensive detail about the online experience specifically, so it's worth confirming with the store directly what's available online versus in-store, particularly if you can't visit the West End location in person.