Marlin Tiles
Amanda's track record of steering customers away from the wrong tile — and toward something better — is the clearest thread across these reviews.
The majority of reviews describe low-pressure, knowledgeable service that suits homeowners who want guidance rather than a quick transaction. Two reviews do flag an abrupt or confrontational experience — not enough to call it a pattern, but enough to mention honestly, particularly if you've had mixed experiences at trade-style stores before. If you're tackling an unusual spec — large-format external tiles, slip-resistance requirements, or a hard-to-match repair — this store's depth of stock and staff knowledge is worth the visit; arriving on a weekday rather than Saturday will give you more time with staff.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 tilings in Townsville
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Marlin Tiles
Marlin Tiles specialises in supplying tiles for both internal and external applications — including slip-resistant floor tiles, large-format mosaic work, and harder-to-source materials like granite — making them a useful first call when the job isn't straightforward. Staff member Amanda is the name that comes up most in reviews, and the pattern is consistent: she's praised for refusing to let customers leave with the wrong product, connecting shoppers to specialist suppliers when Marlin can't meet a need directly, and pushing back constructively on initial tile choices when she knows better options exist. Sue is also mentioned by repeat customers for delivering quality floors at competitive prices, and Shelly earns a specific callout for customer service. The store carries an extensive range covering unusual sizes, end-of-run clearance tiles, and specialty finishes — though buyers should note that clearance pricing displayed at the front is calculated per full run rather than per individual tile, so it pays to confirm quantities inside. With over 26 years operating, the team has accumulated genuine trade knowledge that goes beyond retail advice, making this store particularly well-suited to homeowners tackling decisions about external tiling, non-standard formats, or projects where tile compatibility with substrate and finish matters.
Best for: selecting slip-resistant or external tiles with expert guidance, sourcing unusual tile sizes and specialty formats, and patch-matching jobs where finding the right tile matters more than speed.
Location
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Claim This Profile — Free →Common questions about Marlin Tiles
What types of tiles does Marlin Tiles specialise in?+
Reviews point to particular depth in slip-resistant floor tiles, large-format external tiles, mosaic products, and harder-to-source materials like granite. One customer was connected through staff directly to a granite specialist not available in-store. The range also includes unusual tile sizes that customers note are difficult to find elsewhere in Townsville. End-of-run clearance stock is available at the front of the store, though pricing is per full run — confirm quantities with staff inside.
Who are the key staff members customers mention at Marlin Tiles?+
Amanda comes up most frequently across reviews and is specifically praised for deep product knowledge, redirecting customers toward better tile choices for their specific job, and going out of her way on non-standard projects. Sue is mentioned by a repeat customer for helping achieve a quality floor at a reasonable price. Shelly is also called out by name for her customer service. If you have a complex or unusual tiling project, asking for Amanda by name appears to be a reliable starting point based on the reviews we reviewed.
Is Marlin Tiles suitable for small patch-up or tile-matching jobs?+
Yes — at least two reviewers mention bringing in small patch jobs and finding staff willing to help match old tiles rather than being pushed toward larger purchases. One reviewer specifically notes staff helped match some old tiles to finish a job. For this kind of work, visiting during the week rather than on Saturday is recommended by a reviewer who found Saturdays too busy for detailed conversations with staff.
What do customers say about pricing at Marlin Tiles?+
Multiple reviewers describe the pricing as reasonable, and one repeat customer specifically mentions getting a beautiful floor at a very reasonable price. The main pricing note to be aware of is around clearance tiles displayed at the front — one reviewer points out the per-metre price shown covers the full end-of-run quantity, not individual tiles, which wasn't immediately obvious. Confirming pricing details with staff before assuming a bargain is straightforward advice from the reviews. Overall, pricing complaints are not a recurring theme across the 26 reviews we analysed.
Does Marlin Tiles cater to trades as well as homeowners?+
One reviewer notes the store is recommended by professionals, and another recommends them to all trades and home renovation projects. The depth of product knowledge described — including trade-specific guidance on substrate compatibility and product selection — suggests the team is comfortable talking to both first-time renovators and experienced tradespeople. Reviews don't mention a specific trade account or trade pricing structure, so it's worth calling ahead to ask about that if it's relevant to your project.