Dee Glass
Ben, Scott, and Luke are named independently by dozens of customers — each for a different type of job done cleanly and on time.
From the 50 reviews analysed, the business has handled everything from single pane replacements in older homes to full security door and window packages for renovations, and a local building company explicitly uses them for architecturally designed new homes. A small number of reviewers — three out of fifty — mention difficulty getting a callback or email reply, so if you're in the planning stage rather than an emergency, it's worth following up by phone if you don't hear back within a day or two. The trajectory of reviews is stable and slightly improving, which suggests the communication gaps are exceptions rather than a drift in how the business operates.
Their work
What it's like working with them
Based on a sample of Google reviews (70 total)
“the price was far cheaper than others”
What they help with
Based on what their customers hired them for
How they stack up
Context from 229 glass & glaziers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Dee Glass
Dee Glass covers the full range of residential glazing work — shower screens, splashbacks, window replacements, security doors, and custom aluminium windows — making them a genuine one-stop shop rather than a narrow specialist. Ben is the technician customers name most often, praised specifically for arriving on time, explaining repair options clearly, working quickly without leaving mess, and going the extra step to prevent recurrence (one reviewer credits him with fixing a mirrored wardrobe door and proofing it against the same problem happening again). Scott handles shower screen installs and callbacks at the Maitland branch, with reviewers noting he approaches warranty concerns with integrity rather than deflecting. Luke's name comes up on larger scope jobs — deck window installations and architecturally designed new builds through at least one local building company that uses Dee Glass as a repeat trade partner. Office staff, particularly Tahnee and Chrissy, are called out by name for keeping communication smooth between quote and install, which matters most on multi-stage jobs. The business suits homeowners who need a fast residential repair (broken panes, sliding door hardware, fireplace glass) just as well as those planning a full renovation involving shower screens, splashbacks, security doors, and custom windows all at once.
Best for: fast residential glass repairs and emergency callouts in the Hunter region, full shower screen and splashback installs as part of bathroom renovations, and homeowners wanting a single glazier to handle multiple products (windows, security doors, splashbacks) across a renovation.
Location
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Claim This Profile — Free →Common questions about Dee Glass
What areas does Dee Glass service?+
Dee Glass is based in Metford and operates across the Hunter region of NSW, with reviewers mentioning jobs in Maitland and surrounding suburbs. The business has a Maitland branch location referenced by name in reviews. If you're outside the immediate Hunter Valley area, it's worth calling ahead to confirm coverage before booking a measure.
Which technician is likely to handle my job, and what are they known for?+
Ben is the most frequently mentioned installer across reviews and is specifically praised for arriving on time, explaining what he's doing, completing work cleanly, and flagging ways to prevent future issues. Scott is noted at the Maitland branch for shower screen installs and handling warranty concerns with care. Luke's name appears on larger-scope jobs including deck windows and new builds. Office staff Tahnee and Chrissy are named for keeping communication clear between quote and installation.
How do customers rate Dee Glass's pricing?+
Pricing feedback across the 50 reviews analysed is broadly positive, with multiple customers describing quotes as competitive or cheaper than alternatives for shower screens, security doors, and window replacements. One reviewer noted a $240 callout fee for a post-installation repair they considered expensive, so it's worth asking about service call costs upfront if you anticipate needing follow-up work. For new installations, the consensus is that pricing is fair relative to the quality of the finished product.
Does Dee Glass handle emergency or urgent glass repairs?+
Yes — several reviews describe same-day or next-day responses to urgent situations, including a smashed front door that posed a safety risk and a shattered large family room window where a temporary pane was installed while the permanent replacement was cut to size. Ben is specifically named in multiple emergency-style callouts. For urgent jobs, calling directly rather than emailing appears to get the fastest response based on review patterns.
Does Dee Glass work on renovation projects as well as single repairs?+
Dee Glass handles both ends of the scale. On the smaller side, they've replaced single panes in older homes, repaired sliding door hardware, and swapped fireplace glass. On the larger side, reviewers describe full shower screen installs, kitchen splashbacks, custom aluminium windows, security door packages, and deck window installations as part of broader renovations. At least one local building company uses them as a regular trade partner for architecturally designed homes, which suggests they're comfortable with project-stage glazing work as well as one-off repairs.