Koala Glass
The glazier that answers when others don't — and talks customers out of unnecessary work.
Pricing transparency is consistent, with quotes matching final invoices in every account that mentions billing. The sample skews slightly positive compared to the full 4.6★ lifetime average, but the trajectory is stable, which means recent customers are seeing the same business long-term customers describe. One practical tip: if you're booking a drop-off job rather than a home visit, confirm a specific pickup time in writing before you leave anything with them — a small number of customers note scheduling communication could be tighter on shop-managed jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (516 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 229 glass & glaziers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Koala Glass
Running for over two and a half decades out of Sandgate, Koala Glass covers a wide spread of residential glass work — from emergency window replacements and custom shower screens through to windscreen swaps and precision-cut custom pieces for fish tanks, display cabinets, and mirror panels. What stands out from reading through customer accounts is that the business regularly wins jobs by being the only company that actually responds to enquiries, particularly for small or unusual orders that larger glaziers tend to ignore. Technicians Matt and Dave are both named in reviews for on-site work: Matt is specifically praised for problem-solving under pressure (including replacing glass without a key when a customer was locked out), while Dave earns mentions for clean, professional shower screen installs. The team also has an unusual habit of talking customers out of unnecessary work — one reviewer was given free advice over the phone that fixed their window locks without a callout, and another was steered toward a better glass choice than the one they'd originally asked for. Pricing is a recurring theme, with multiple customers reporting quotes significantly below competitors — one windscreen came in at a third of the highest quote received — though the business extends to commercial clients too, with a gym manager among repeat customers.
Best for: homeowners needing fast turnaround on broken windows or pool fence glass, customers who've been ignored by other glaziers for small custom jobs, and anyone comparing windscreen replacement quotes.
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Claim This Profile — Free →Common questions about Koala Glass
What types of glass jobs does Koala Glass take on?+
Koala Glass handles a broad range of residential and commercial glass work including window replacements, shower screen installs, windscreen replacements, pool fence glass, custom-cut shelves and display cabinet panels, and mirror work. Notably, they take on small or non-standard jobs that some glaziers decline — customers have had fish tank cover panels, single cabinet shelves, and shaving cabinet mirrors completed without issue. Commercial clients including fitness facilities are also among their repeat customers.
How quickly does Koala Glass respond to quotes and bookings?+
Response time is a consistent strength across the reviews we analysed. Multiple customers report same-day quotes by phone or email, and same-day or next-day service for urgent jobs including broken pool fence glass and emergency window replacements. The business also operated during the Christmas period when other glaziers were unreachable, which several customers highlighted specifically. For shower screens and custom work, a few weeks from quote to installation is the typical timeframe mentioned.
How does Koala Glass compare on price?+
Pricing comes up in a large number of reviews and the pattern is clear — multiple customers report Koala Glass coming in significantly below competitor quotes. One customer received a windscreen quote at a third of the highest quote they'd gathered, and another found their mirror cutting was half the price of an alternative. Quotes have consistently matched final invoices in every review that mentions billing, which suggests transparent pricing rather than upselling on the day.
Who will come to my home and what can I expect on the day?+
Technicians Matt and Dave are both named by customers for home visit work. Matt is mentioned for punctuality (arriving before customers in some cases), solving access problems on the spot, and quick turnarounds; Dave receives specific praise for shower screen installations and clean finishes. Installers generally message ahead of arrival, take away the old glass or screens, and leave the work area tidy — several reviewers specifically mention no mess left behind.
Does Koala Glass handle both residential and commercial work?+
Yes — while most of the reviewed jobs are residential, at least one commercial facility manager (a gym in Maitland) identifies as a repeat client and notes the team handles complex or urgent jobs promptly. The business is GST registered as a company entity, which makes invoicing for commercial jobs straightforward. If you have a larger or ongoing commercial requirement, it's worth calling directly to discuss scheduling and volume.