Western Lockservice
Glen has solved fire door access problems other Perth locksmiths turned away — twice, according to available reviews.
The sample average sits at 4.2★ against a lifetime 4.6★, and without review dates we can't assess whether standards have shifted, so treat that gap with appropriate caution. If your job involves fire door locks, strata-managed key systems, or anything requiring compliance knowledge, it's worth calling ahead and asking specifically for Glen to confirm he's handling the work.
What it's like working with them
Based on a sample of Google reviews (25 total)
“knowledgeable regarding fire door compliance and ensured the lock was installed quickly”
“helpful and friendly when I was needing keys cut urgently and was under a lot of stress”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Western Lockservice
Glen leads the team at Western Lockservice and comes up repeatedly in reviews for two specific capabilities: fire door compliance work and lateral problem-solving on tricky hardware jobs. A customer who had spent over a year unable to find anyone to cut keys for their apartment building's fire doors found Western Lockservice not only willing but affordable — a niche that many locksmiths either can't handle or price prohibitively. Colleague Keith is also mentioned by name alongside Glen for door handle modifications, suggesting the business takes on non-standard jobs that require thinking past the usual approach rather than turning the work away. The business operates as a trust entity and has been trading for roughly 26 years, which gives it the kind of institutional knowledge useful for strata and multi-tenancy properties where compliance and access management intersect. Based on what reviews describe, they're well-suited to apartment buildings, strata-managed properties, and anyone dealing with fire door or access control requirements — not just straightforward residential lockouts or key duplication.
Best for: strata-managed apartment fire door lock and key work, non-standard door hardware modifications, and residents or body corporates unable to find another locksmith willing to take on complex access compliance jobs.
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Claim This Profile — Free →Common questions about Western Lockservice
Does Western Lockservice handle fire door compliance work?+
Yes — this appears to be a genuine specialty. At least two customers in the available reviews specifically mention Glen resolving fire door lock and key problems, including one who had been unable to find any other locksmith willing or able to help for over twelve months. Glen is described as knowledgeable on fire door compliance requirements and able to ensure installations meet those standards. If fire door compliance is your need, it's worth calling ahead and confirming Glen is available for the job.
What do customers say about Western Lockservice's pricing?+
The pricing feedback in available reviews is positive, with one customer describing the cost as so low they could 'hardly believe it' for fire door key work they'd been quoted elsewhere or turned away from. Another notes pricing as 'reasonable' for a lock installation. With only a small number of reviews to go on, it's hard to generalise across all job types — but there's no complaint about overcharging in the sample reviewed.
Who are the key people at Western Lockservice?+
Glen is the name that appears most consistently across reviews and is specifically credited with fire door compliance expertise, problem-solving on difficult door hardware, and hands-on lock installation. Keith is also mentioned by name alongside Glen for a job involving modified door handles. Reviews don't clarify whether Glen is the owner or a senior technician, so it's worth confirming when you call if having a specific person handle your job matters.
Is Western Lockservice suited to strata or apartment building jobs?+
Based on available reviews, yes — customers in strata-managed buildings specifically mention Western Lockservice as one of the few locksmiths able to assist with restricted key systems and fire door access in apartment complexes. The business has been operating for roughly 26 years, which likely contributes to familiarity with the compliance and access requirements common in multi-tenancy settings. If you're a body corporate or strata manager, it's worth asking directly about their experience with your specific key system or building type.
Does Western Lockservice do urgent or same-day key cutting?+
One customer review mentions being helped urgently with key cutting while under significant stress, and describes the team as helpful and friendly in that situation. However, we only have 5 reviews to draw on and none explicitly confirm same-day availability as a standard offering. Contact them directly to confirm turnaround times for urgent jobs — particularly if you're locked out or need strata keys cut to a deadline.