Caloundra Removals & Storage Townsville
Matt Wykes and his Townsville crew are named individually across multiple reviews for making long, complex interstate moves feel straightforward.
From the 33 reviews we analysed, three customers raised concerns about how insurance claims for lost or damaged goods were handled by management: one described being accused of making a suspicious claim, another found the process too difficult to pursue from 2,000km away. That's a small but meaningful share worth knowing about — if you're moving high-value or irreplaceable items, it's worth confirming the claims process in writing before you book and asking specifically how disputes are resolved. On pricing, the broad consensus is competitive, though one customer felt the rate for a long haul to the Victorian border was steep — worth getting multiple quotes if your job is an extreme distance run.
Their work
What it's like working with them
Based on a sample of Google reviews (38 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 330 removalists in Townsville
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Caloundra Removals & Storage Townsville
Matt Wykes runs the Townsville operation and is the name customers mention most — praised for competitive quoting, clear communication, and being genuinely easy to deal with before the truck even arrives. On the road, crews like Dillon, Gabriel, Mitch, Shannon, Justin, and Tioni handle the physical work, and multiple reviewers single them out for being efficient and friendly even in awkward situations — second-floor apartments with no lift, two-storey houses with tight access, and long-haul interstate runs. The company operates across a wide geographic footprint: reviews mention jobs from Kyneton to Townsville, Gympie to the Atherton Tablelands, and Townsville to Brisbane, so they're genuinely suited to interstate relocations rather than just local moves. They also offer storage (one reviewer kept items for eight months between properties) and will occasionally accommodate unusual freight requests — a ute canopy hitching a ride on a half-empty removal truck, for instance — which suggests operational flexibility competitors might not offer. The business holds AFRA recognition and was cited as fleet of the year winner for 2025, which matters for homeowners who want to know their goods are handled by a company that meets industry standards. Recent reviews have trended noticeably higher than earlier ones, which is worth noting if you were put off by any older feedback.
Best for: interstate long-haul moves requiring careful handling, local residential relocations with difficult stair or lift access, and combined storage-plus-removal arrangements where timing between properties doesn't line up.
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Claim This Profile — Free →Common questions about Caloundra Removals & Storage Townsville
What interstate routes does Caloundra Removals Townsville regularly service?+
Based on customer reviews, the team handles a wide range of interstate jobs — including Townsville to Brisbane, Kyneton (VIC) to Townsville, Gympie to the Atherton Tablelands, and runs toward the Victorian border. They appear to operate along the Queensland coast and beyond rather than limiting themselves to local moves. If your destination is regional or remote, it's worth calling the Townsville office directly to confirm scheduling and availability. Matt at the Townsville office handles quotes and logistics planning.
Does Caloundra Removals Townsville offer storage between moves?+
Yes — at least one reviewer kept their belongings in storage for eight months between their old and new home, with pickup and delivery handled by the same company. Reviews suggest the storage-to-delivery handover was well organised and items arrived in good condition. This makes them a practical option if your settlement dates don't align or you're in temporary accommodation. Confirm current storage pricing and availability when you get your quote.
How do customers describe the pricing compared to competitors?+
Most reviewers describe the pricing as competitive or reasonable, and one customer noted the Townsville office quoted significantly cheaper than competitors for a difficult two-storey move. One reviewer felt the price for an extreme long-haul run to the Victorian border was on the higher side, suggesting costs scale with distance as you'd expect. For unusual or very long-distance freight, getting a second quote is sensible. Reviews don't mention any surprise charges after the job.
What happens if something is damaged or lost during the move?+
This is worth discussing before you book. Three reviewers in the sample raised concerns about how damage or loss claims were handled — one described management questioning the validity of a transit insurance claim, and another found the process too difficult to pursue remotely. This doesn't appear to reflect the majority of moves, but if you're transporting high-value or irreplaceable items, ask the office directly how claims are processed, what transit insurance covers, and who your point of contact is if an issue arises.
Can they handle moves with difficult access — stairs, no lifts, narrow entries?+
Yes, and reviewers specifically call this out as a strength. One customer had a second-floor apartment with no lift and narrow stairs, describing the crew as 'incredibly impressive.' Another reviewer noted the team managed a two-storey house to a unit with only small elevator access without issue. Reviewers consistently describe the on-truck crew as physically capable and good-humoured under challenging conditions. If your property has access complications, mention them when getting your quote so the right crew size is allocated.