O'Brien Glass® Newcastle
Tim and the team regularly show up within hours — and fix things they weren't even called for.
Tim, Darren, Matt, and Max are named repeatedly — and not just for showing up, but for cleaning up glass debris, fixing unrelated door hardware mid-visit, and honouring verbal commitments made at a first appointment. The sample's recent-versus-earlier ratings show some wobble (a handful of 1-star complaints about wait times and a pricing discrepancy without notice), though these represent a small minority across the 224 total reviews — worth knowing, but not a pattern that outweighs the dominant experience. If you're booking in advance rather than under emergency conditions, confirm the quoted price in writing before work starts and get an estimated job duration upfront.
Their work
What it's like working with them
Based on a sample of Google reviews (224 total)
“went above and beyond from start to finish”
“communication was exceptional”
What they help with
Based on what their customers hired them for
How they stack up
Context from 229 glass & glaziers in Newcastle
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About O'Brien Glass® Newcastle
Part of the national O'Brien Glass network but operating as a local Newcastle and Central Coast branch, this glazing company covers everything from emergency broken window replacements to custom dog door installations and shower screen repairs — often completing jobs within 24 hours of the first call. The technician roster reads like a tight crew: Tim is the name that appears most often, praised specifically for going beyond the quoted job (swapping damaged panels, fixing door locks mid-visit, turning up on short notice), while Darren handles urgent callouts and same-day replacements with a relaxed, knowledgeable manner that reviewers find reassuring. Matt and Max frequently work together as a pair on larger replacement jobs, and Ben is noted for clean, efficient work with no fuss. For homeowners dealing with a crisis — a shattered sliding door, storm damage, a window punched by a bird — the branch's ability to dispatch someone within hours is a genuine practical advantage. Custom glass work, including purpose-made doggy doors positioned lower than competitors said was possible, hints at fabrication capability beyond standard break-and-replace services.
Best for: emergency same-day glass replacements after breakage or storm damage, custom dog door glass installations, residential sliding door and window repairs across Newcastle and the Central Coast.
Location
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Claim This Profile — Free →Common questions about O'Brien Glass® Newcastle
How quickly can O'Brien Glass Newcastle respond to a broken window emergency?+
Multiple reviewers describe same-day service, with some reporting a technician arriving within an hour of calling. One customer had a sliding door replaced the same afternoon it shattered, and another had a bird-strike window fixed within 24 hours. This speed appears consistent across weekdays, and at least one reviewer confirms a Saturday emergency was handled within a few hours. For urgent jobs, calling directly rather than booking online is likely to get a faster response.
What areas does O'Brien Glass Newcastle cover?+
The branch is based in Warabrook and reviews mention jobs across Newcastle, the Central Coast, and as far as Wangi Wangi. One reviewer specifically names 'O'Brien Newcastle & Central Coast' as the branch they dealt with, and another mentions the team that services the northern end of the Central Coast. If you're outside the Newcastle metro area, it's worth confirming coverage and any travel fee when you call.
Does O'Brien Glass Newcastle do custom glass work, or only break-and-replace jobs?+
They handle custom work alongside standard replacements. One detailed review describes a bespoke circular dog door installed lower than other glaziers said was possible — the glass was custom-made over two weeks. They also replace shower screen panels and can match non-standard window sizes. If your job involves unusual dimensions or a specific design, ask for Tim based on reviews, as he is mentioned by name for custom and more involved installations.
What do customers say about pricing at O'Brien Glass Newcastle?+
Most reviewers describe the pricing as 'competitive' or 'very fair,' and at least one customer mentions receiving a $50 discount. However, one reviewer flagged being charged $520 after receiving a quote of $472 without being told about the increase beforehand — a reminder to confirm whether the quote is fixed or subject to change. Getting the final price confirmed in writing before work starts is a reasonable precaution with any glazing job.
Which technicians are most often mentioned in O'Brien Glass Newcastle reviews?+
Tim is the most frequently named glazier in our sample, praised for efficiency, fixing door locks as a bonus, and following through on promises made at initial visits. Darren (also referred to as 'Rusty') handles urgent callouts and is described as knowledgeable and easy to deal with. Matt and Max often work together on larger jobs and are noted for arriving on time and leaving the site clean. Ben is mentioned less often but reviewers highlight his professional finish.